We are seeking a full-time Client Care Coordinator who will be responsible for coordinating all activities associated with the care of potential and existing clients.  We are looking for a caring and compassionate individual who takes pride in their work and in serving others. This position is fast-paced and requires extreme attention to detail to ensure state compliance and the satisfaction of our caregivers and clients. We are seeking an individual who shares our vision of being an employer of choice and making an impactful difference in the lives of those we serve. To us, it is personal, we view our "job" as an opportunity to be a blessing to those we serve each day.
 
Primary Responsibilities

• Communicate effectively and professionally with clients and/or family members regarding services and expectations. 
• Conduct service inquiries following the sales pipeline process and enter the prospect information into the software system.
• Create individualized Plan of Care for each client according to the client evaluation conducted by the Client Care Supervisor.  
• Conduct thorough audits of new client files to ensure full compliance with state guidelines and regulatory requirements in both physical documentation and the software system.
• Create Coordination of Care with other healthcare providers/assistance programs who are providing service to clients.
• Work with other team members to coordinate varies aspects of a client's care. 
• Assist in creating and maintaining client and caregiver schedules.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Strong computer skills required, including the ability to navigate software systems efficiently.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Perform on-call duties at least once a month.
• Ability to multi-task and perform under pressure. 

Qualifications 

• High school graduation or the equivalent.
• Related business experience or an equivalent combination of education and work experience preferred.
• Must possess a valid driver’s license and auto insurance.
• Must pass a drug screen and criminal background check.

Knowledge, Skills and Abilities 

• Must have an understanding of and uphold the policies and procedures established by (Home Instead) d.b.a. Divine Opportunities LLC an independently owned and operated Home Instead franchise).
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures.
• Must demonstrate knowledge of the senior care industry, previous caregiving experience preferred*
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work.
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, caregivers and the community.
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone.
• Must present a professional appearance and demeanor.
• Must be patient and congenial on the telephone.
• Must have the ability to work as a part of a team.
• Must demonstrate excellent organizational skills.

Hours: Monday through Friday 8:00 am to 5:00 pm
Team productivity bonuses and hourly on-call pay are in addition to hourly wage.
This position has an opportunity for growth/advancement based on personal performance within the role.
Benefits include: Paid Vacation/Paid Time Off, Bereavement Pay, Bonus Potential, Dental Plan, Minimum Essential Coverage Health Plans, & Aflac.
Please apply at www.homeinstead.com/location/246 or call 817-427-5555.

Our Mission: We are committed to providing exceptional in-home care for every unique situation. With a servant’s heart, we are honored to enrich the lives of our aging community and those who serve them. We replace uncertainty with loving support and compassionate care.