Lead with Purpose. Serve with Heart. Make a Difference.

At Home Instead, we believe exceptional care begins with exceptional people. We are looking for an Operations Manager who is passionate about leading people, developing teams, and making a meaningful difference in the lives of our clients, their families, and the Care Professionals who serve them.

This is an opportunity for a compassionate, confident, and results-driven leader who understands that strong operations and genuine care go hand in hand.

We are looking for someone who leads with dignity, respect, integrity, and a servant's heart. Someone who recognizes that leadership is not simply about managing tasks and achieving goals; it is about investing in people, building relationships, creating accountability, and fostering an environment where everyone feels valued and supported.

About the Role

The Operations Manager provides leadership and oversight of daily business operations, ensuring our team has the guidance, resources, and support needed to deliver exceptional service.

Working closely with the franchise owner, this individual will oversee operational performance, support and develop Key Players, strengthen departmental processes, and ensure compliance with applicable regulations and company standards.

The ideal candidate is equally comfortable reviewing operational reports, addressing performance concerns, resolving challenges, and having meaningful conversations with employees, clients, and family members.

This is a hands-on leadership position that requires a willingness to step outside the traditional responsibilities of management and serve wherever needed. The Operations Manager must be willing and able to step into a Care Professional role when necessary to ensure continuity of care, meet client needs, and uphold our commitment to providing exceptional service. We believe leadership means leading by example, and sometimes that means stepping in to provide direct care.

What You'll Be Responsible For

Leadership & Team Development

• Provide leadership, direction, and support to all administrative departments and Key Players.
• Build a positive, collaborative, and accountable team culture.
• Coach, mentor, and develop employees, recognizing strengths and identifying opportunities for growth.
• Conduct regular team and individual accountability meetings.
• Address performance concerns with professionalism, fairness, dignity, and respect.
• Foster open communication, trust, and teamwork throughout the organization.

Operational Management

• Oversee daily operations to ensure efficiency, consistency, and quality.
• Monitor key performance indicators, financial performance, and operational goals.
• Develop and implement strategies to improve processes, productivity, and business growth.
• Provide regular operational reporting and updates to the franchise owner.
• Identify challenges, take initiative, and implement solutions that support the success of the business.
• Be willing and able to provide direct, non-medical caregiving services when needed, including stepping in as a Care Professional to ensure clients receive consistent, compassionate, and exceptional care.

Client & Care Professional Experience

• Help ensure clients and families receive responsive, compassionate, and dependable service.
• Support the coordination of quality care and positive client outcomes.
• Address client, family, and Care Professional concerns promptly and thoughtfully.
• Partner with the team to ensure appropriate caregiver-client matches and consistent service delivery.
• Promote a culture where Care Professionals feel appreciated, respected, and supported.

Human Resources & Compliance

• Provide oversight and support of recruiting, engagement, onboarding, and employee development.
• Ensure personnel and client records are accurate, organized, and compliant.
• Conduct and oversee audits to ensure adherence to state regulations, company policies, and Home Instead standards.
• Support employee evaluations, coaching, corrective actions, and other HR-related responsibilities.
• Maintain and improve policies, procedures, and standard operating processes.

Collaboration & Business Growth

• Work closely with the franchise owner to achieve organizational goals.
• Collaborate with referral partners and community professionals as appropriate.
• Identify opportunities to improve services, strengthen relationships, and grow the business.
• Serve as a hands-on resource for departments when additional support is needed.

The Leader We Are Looking For

We believe the right person will demonstrate:

• Servant Leadership: Leads with humility, compassion, and a genuine desire to serve others.
• Emotional Intelligence: Recognizes the importance of understanding people, listening well, and responding thoughtfully, especially during challenging situations.
• Integrity: Demonstrates honesty, fairness, accountability, and sound judgment.
• Respect & Empathy: Treats every individual with dignity and respect, regardless of their position or circumstances.
• Accountability: Sets clear expectations, follows through on commitments, and holds themselves and others accountable.
• Communication: Communicates openly, professionally, and effectively while creating an environment where others feel comfortable sharing concerns and ideas.
• Resilience: Remains calm, positive, and solution-oriented when faced with pressure, change, or unexpected challenges.
• Initiative: Takes ownership, anticipates needs, and looks for opportunities to make things better.
• Team Development: Enjoys investing in others, recognizing potential, and helping people grow professionally.
• Hands-On Leadership: Understands that no responsibility is beneath a leader and is willing to step in wherever needed, including providing direct care to clients.

Qualifications & Experience

• College degree or equivalent combination of education and relevant supervisory or management experience.
• Previous leadership or supervisory experience, preferably in healthcare, senior care, home care, or a related service industry.
• Knowledge of business operations, human resources, employee development, and regulatory compliance.
• Strong organizational, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Word and Excel, and the ability to learn and utilize business software systems.
• Ability to manage competing priorities, meet deadlines, and maintain confidentiality.
• Valid driver's license, automobile insurance, and reliable transportation.
• Willingness and ability to provide direct, non-medical caregiving services when needed, subject to applicable qualifications and training.
• Ability to work occasional evenings and weekends as business needs require.

Why Home Instead?

At Home Instead, our work is about more than providing in-home care. It is about enriching the lives of aging adults, supporting the families who love them, and honoring the incredible people who make it possible.

We believe our employees deserve the same dignity, compassion, and respect that we strive to provide to every client we serve.

We are committed to building a workplace where people feel valued, supported, encouraged, and empowered to do meaningful work.

If you are a leader who believes in serving others, developing people, building strong teams, and making a difference every day, we would love to hear from you.

Benefits Include:

• Competitive Wages ($50,000 - $55,000 per year)
• Excellent communication & culture 
• Accident, Critical Illness, Cancer & Life Insurance available through Aflac
• Vitable Primary Care + Minimum Essential Coverage plans
• Dental
• Paid Time Off after one year
• 401(k) with 3% employer match
• Performance based reviews and bonus potential 

Lead with heart. Make a difference. Help us change the face of aging.